Core Terms

1. Parties. These Terms of Service (“Terms”) are between UGOLD Inc., a Nevada corporation (“UGOLD,” “we,” “us,” “our”) and the user (“you”). UGOLD Inc. Federal ID: 88-1046528. Address: 410 S. Rampart, Office 330, Las Vegas, NV 89145, USA.
2. Scope. These Terms govern your access to and use of: (a) UGOLD Tokens; (b) the UGOLD Wallet and platform services; (c) Physical Gold Conversion services; (d) the UGOLD Card Program; and (e) third-party custody and payment services including, where selected, services provided by Grata Payments Ltd. (Grata) and card issuers.
3. Acceptance. By accessing or using any of the Services, you agree to be bound by these Terms and all Addendums and Policies consolidated below. If you do not agree, do not use the Services.
4. Updates. We may update these Terms from time to time. Continued use after updates constitutes acceptance.
5. Purpose of Payment and Economic Substance. Payments to UGOLD and/or designated partners are commercial payments for: (a) acquisition of UGOLD Tokens; (b) platform, wallet, compliance, processing, manufacturing, logistics, and conversion services; (c) production and delivery of physical gold products; (d) payment card services (issuance, funding, settlement, network/interchange, processing); and/or (e) custody/safekeeping and payment processing services provided by regulated third parties such as Grata and card issuers. Payments are not deposits, not investments, and do not create a banking, trust, or fiduciary relationship with UGOLD. Where custody or payment accounts exist, they are provided by regulated third parties under their own terms.
6. No Advice; No Fiduciary Duty. UGOLD does not provide investment, legal, tax, or accounting advice and does not act as a fiduciary.
7. Nature of UGOLD Tokens and Wallet. UGOLD Tokens are blockchain-based tokens recognized by UGOLD within its ecosystem. They are not legal tender, bank deposits, or securities by default. Wallet access may be non-custodial or via third-party custodians depending on configuration.
8. Physical Gold Conversion. Physical conversion is an on-demand manufacturing and delivery service subject to compliance checks, minimums, production timelines, and logistics. No storage or custody is provided unless expressly agreed in writing.
9. UGOLD Card Program. Cards are issued by licensed third-party issuers and operate on payment networks. UGOLD is not a bank. Card usage is subject to issuer terms and network rules. Card transactions may be reversed or charged back under network rules and do not follow blockchain finality.
10. Grata and Third-Party Custody/Payments. Where you elect to use custody or payment services, such services are provided by regulated third parties such as Grata or card issuers under their own terms. UGOLD does not act as custodian or bank for such assets.
11. Fees. Any fees, charges, or pricing are available upon request due to the diversity of services and geopolitical conditions. Network and third-party fees may apply.
12. Compliance and Sanctions. Use of the Services is subject to AML/CTF, sanctions, and legal compliance. UGOLD may request information, place holds, decline transactions, or suspend/terminate access to comply with law or manage risk.
13. Security and Finality. You are responsible for safeguarding credentials. Blockchain transactions are generally irreversible once confirmed.
14. Forks and Third-Party Tokens. Only networks and tokens designated by UGOLD are supported. Wrapped or bridged third-party tokens are not UGOLD Tokens unless stated.
15. Intellectual Property. UGOLD names, logos, software, and content are protected. You receive a limited, revocable license to use the Services.
16. Disclaimers. Services are provided on an “as is” and “as available” basis.
17. Limitation of Liability and Indemnity. To the maximum extent permitted by law, UGOLD is not liable for indirect or consequential damages. You agree to indemnify UGOLD for losses arising from your breach or unlawful use.
18. Suspension and Termination. UGOLD may suspend or terminate access for legal, compliance, risk, or operational reasons.
19. Privacy. Personal data is handled in accordance with the Privacy & Cookies Notice and applicable annexes consolidated below.
20. Governing Law. These Terms are governed by the laws of the State of Nevada, USA, except where non-waivable law provides otherwise.
21. Dispute Resolution. Disputes shall be resolved by binding individual arbitration, with a class action waiver, except for claims seeking injunctive relief for intellectual property or security.
22. Miscellaneous. Assignment, severability, force majeure, entire agreement, and electronic acceptance apply.

 

Addendum 1: UGOLD Card Program Policy

This policy governs the UGOLD Card Program. Cards are issued by licensed third-party issuers and operate on payment networks. UGOLD acts as a technology and program partner and is not a bank.

Eligibility and onboarding are subject to KYC/AML and jurisdictional restrictions. Accurate information is required.

Funding sources and spending mechanics are program-specific and may involve fiat balances and/or conversion of UGOLD Tokens. Card transactions are authorized and settled through issuer and network systems and may be reversed or charged back under network rules.

Conversions and FX rates, timing, and spreads are determined by issuers, program managers, liquidity providers, or networks.

Fees and charges are available upon request due to the diversity of services and geopolitical conditions and may include issuer, network, and processing fees.

Disputes and errors follow issuer and network procedures and timelines.

Compliance monitoring, holds, and restrictions may be applied to comply with law or manage risk.

Funds associated with cards are not deposits with UGOLD and do not earn interest unless expressly stated by the issuer.

Security responsibilities include safeguarding cards and credentials and promptly reporting loss or misuse.

Access may be suspended or terminated for legal, compliance, risk, or operational reasons.

 

Addendum 2: Grata Payments & Custody Services Policy

This policy applies when you use Grata Payments Ltd., 901 3^rd Street West, Unit 352, North Vancouver, BC, Canada V7P3P9 (FINTRAC MSB Reference: M23141798) as a regulated custodian and/or payment services provider. Your custody/payment account relationship is with Grata under its terms.

UGOLD is a platform, token issuer, and conversion orchestrator and does not act as a bank or custodian for assets held by Grata.

Assets that may be custodied or processed include digital assets, fiat balances, and other permitted assets depending on configuration and law.

Safeguarding and, where applicable, segregation are performed by Grata in accordance with its regulatory obligations.

Funding, withdrawals, and settlement are processed by Grata using appropriate rails (banking, card, or blockchain) and are subject to cut-offs and compliance checks.

Fees for custody and processing are available upon request due to the diversity of services and geopolitical conditions and may include third-party charges.

Compliance, monitoring, holds, freezes, and information requests may be applied by Grata and/or UGOLD to comply with law or manage risk.

Operational incidents and disputes are handled under Grata’s procedures and applicable law.

Access may be suspended or terminated for legal, compliance, risk, or operational reasons. Assets held by Grata are not deposits with UGOLD.

 

Addendum 3: Physical Gold Conversion Policy

This policy governs on-demand manufacturing, handling, and delivery of physical gold products arranged by Licensed gold refineries and exporters on behalf of UGOLD.

Physical conversion is a commercial manufacturing and delivery service and is not storage or custody unless expressly agreed in writing.

Eligibility is limited to verified users and subject to jurisdictional, sanctions, and compliance constraints. Requests may be subject to minimum quantities and acceptance.

Products may include coins and/or bars of specified purity and weight as offered at the time of order. Manufacturing partners and facilities may change.

Pricing, fees, and settlement terms are available upon request due to the diversity of services and geopolitical conditions.

Delivery methods and risk of loss follow the terms specified at order. Delays may occur due to customs, security, or force majeure.

Due to on-demand manufacturing, cancellations may be limited after production begins. Returns are limited to defects or shipping damage subject to inspection.

UGOLD or partners may delay, refuse, or cancel conversion to comply with law, sanctions, court orders, or risk controls.

 

Addendum 3: Physical Gold Conversion Policy

This policy governs on-demand manufacturing, handling, and delivery of physical gold products arranged by Licensed gold refineries and exporters on behalf of UGOLD.

Physical conversion is a commercial manufacturing and delivery service and is not storage or custody unless expressly agreed in writing.

Eligibility is limited to verified users and subject to jurisdictional, sanctions, and compliance constraints. Requests may be subject to minimum quantities and acceptance.

Products may include coins and/or bars of specified purity and weight as offered at the time of order. Manufacturing partners and facilities may change.

Pricing, fees, and settlement terms are available upon request due to the diversity of services and geopolitical conditions.

Delivery methods and risk of loss follow the terms specified at order. Delays may occur due to customs, security, or force majeure.

Due to on-demand manufacturing, cancellations may be limited after production begins. Returns are limited to defects or shipping damage subject to inspection.

UGOLD or partners may delay, refuse, or cancel conversion to comply with law, sanctions, court orders, or risk controls.

 

Addendum 5: UGOLD Wallet Services Policy

The UGOLD Wallet may be non-custodial or may connect to third-party custodial services depending on configuration.

You are responsible for safeguarding devices, passwords, private keys, and authentication methods. Loss or compromise may result in irreversible loss.

Transactions initiated using your credentials are deemed authorized by you. Blockchain transactions are generally irreversible once confirmed.

UGOLD may modify, upgrade, suspend, or discontinue wallet features due to technical, legal, or risk reasons.

Wallet functionality may rely on third-party networks or custodians. UGOLD is not responsible for their outages or failures.

You must not use the Wallet to violate law, sanctions, AML/CTF rules, or these Terms.

UGOLD may take protective actions in response to suspected compromise, fraud, or legal orders.

 

Addendum 6: Fees, Billing & Settlement Policy

This policy governs charges, invoicing, and payment flows across UGOLD services.

Fee categories may include token processing, physical conversion, card program charges, custody and settlement, compliance reviews, and third-party network charges.

All fees and charges are available upon request due to the diversity of services and geopolitical conditions.

Some fees may be quoted per transaction or order and may vary based on urgency, location, partners, and market conditions.

Fees may be collected in advance, at the time of transaction, or after service completion depending on the service.

You are responsible for applicable taxes, duties, or governmental charges unless expressly stated otherwise.

Failure to pay applicable fees may result in suspension, delay, or cancellation of services.

 

Addendum 7: Risk & Technology Disclosure

This disclosure explains material risks associated with UGOLD Tokens, the Wallet, Physical Conversion, the Card Program, and third-party custody and payment services.

UGOLD provides no investment advice or guarantees of value, liquidity, or availability of services.

Blockchain and smart contract risks include bugs, vulnerabilities, congestion, fee spikes, and irreversible transactions.

Key management is your responsibility in non-custodial configurations. Loss or compromise can result in irreversible loss.

Third-party infrastructure such as exchanges, bridges, banks, card networks, issuers, and custodians may experience outages, hacks, or insolvency.

Market and liquidity conditions may be volatile or limited.

Physical conversion involves manufacturing and logistics risks and may be delayed or unavailable due to supply chain or regulatory factors.

Card transactions follow issuer and network rules and may be reversed or charged back. FX rates and fees may vary.

Laws and regulations may change and affect availability of services.

UGOLD may modify or discontinue programs due to legal, regulatory, or risk considerations.

 

Addendum 8: AML/CTF & Sanctions Compliance Statement

UGOLD maintains a risk-based program to prevent money laundering, terrorist financing, sanctions evasion, fraud, and other financial crime.

Measures may include KYC, beneficial ownership checks, source-of-funds inquiries, monitoring, and enhanced due diligence for higher-risk cases.

UGOLD does not provide services to sanctioned persons or comprehensively restricted jurisdictions and screens against relevant lists.

Activity may be monitored and reported to competent authorities where required. UGOLD may coordinate with regulated partners such as Grata and card issuers.

Users may be required to provide information or documents at any time. Failure to do so may result in refusal, delay, suspension, or termination of services.

Services must not be used for illegal purposes including sanctions evasion, fraud, corruption, or tax evasion.

UGOLD may place holds, decline transactions, restrict access, or terminate services to comply with law or manage risk.

 

Addendum 9: Law Enforcement & Legal Process Policy

This policy explains how UGOLD responds to requests from courts, regulators, and law enforcement authorities.

Requests may include subpoenas, court orders, warrants, regulatory inquiries, and asset restraint or seizure orders.

UGOLD reviews requests for legal validity, jurisdiction, and scope.

Where required or permitted by law, UGOLD may disclose information, restrict or suspend services, and comply with restraint or seizure orders.

UGOLD may coordinate with partners such as Grata and card issuers when services involve them.

Where not prohibited, UGOLD may notify affected users. In some cases, notice may be delayed or not permitted.

UGOLD maintains records of legal requests and responses and may expedite review in emergencies.

 

Addendum 10: Privacy & Cookies Notice (Including Jurisdictional Annexes)

This notice explains how UGOLD collects, uses, shares, and protects personal data and how cookies and similar technologies are used.

Information collected may include identification and contact details, verification and compliance data, transaction and usage data, technical data, and communications.

Data is used to provide and operate services, comply with legal obligations, prevent fraud, enhance security, improve products, and communicate with users.

Data may be shared with service providers, partners such as Grata and card issuers, professional advisors, and authorities where required.

Data may be processed internationally with appropriate safeguards.

Data is retained as long as necessary for legal, regulatory, and business purposes and then deleted or anonymized.

Security measures are implemented, but no system is perfectly secure.

Cookies may be used for essential functionality, security, performance, analytics, and preferences. Users can manage cookies via browser or site tools where available.

Jurisdictional Annex A (GDPR/UK GDPR) describes lawful bases, data subject rights, security, retention, and cross-border transfer safeguards for EU/UK users.

Jurisdictional Annex B (UAE PDPL) describes lawful grounds, rights, security, breach management, and international transfer requirements for UAE users.

Jurisdictional Annex C (Cross-Border Transfers, Vendors & Joint Operations) explains international data flows, vendor management, and coordination with independent controllers such as Grata and card issuers.

 

Addendum 11: Crypto Exchange Listings Policy

This Crypto Exchange Listings Addendum (the “Exchange Addendum”) supplements and forms part of the UGOLD Terms of Service (the “Terms”). It governs UGOLD’s relationship to the listing, trading, and availability of UGOLD Tokens on third-party cryptocurrency exchanges, including but not limited to LBank, BitMart, and Biconomy (each, an “Exchange”). Capitalized terms not defined here have the meanings given in the Terms.

1) Purpose and Scope. This Addendum explains how UGOLD Tokens may be made available on Exchanges and clarifies the roles, responsibilities, and limitations of UGOLD, Exchanges, and users. This Addendum applies to any access, acquisition, disposition, or transfer of UGOLD Tokens via an Exchange, whether current or future.

2) Independent Third Parties. Each Exchange is an independent third party with its own ownership, management, rules, fees, compliance obligations, and risk controls. Listing or availability of UGOLD Tokens on any Exchange does not create a partnership, joint venture, agency, or fiduciary relationship between UGOLD and any Exchange. Your use of an Exchange is governed by that Exchange’s own terms, policies, and rules, not by UGOLD’s Terms.

3) No Custody by UGOLD. When you hold or trade UGOLD Tokens on an Exchange, custody and control of those tokens are determined by the Exchange’s custody model. UGOLD does not control, operate, or guarantee the custody, security, solvency, or internal controls of any Exchange.

4) Listings, Availability, and Delistings. UGOLD does not guarantee that UGOLD Tokens will be listed, remain listed, or be available for trading on any specific Exchange. Listings, suspensions, trading limits, or delistings are determined by the Exchange in accordance with its own rules, compliance obligations, or risk assessments. UGOLD may also request suspension or termination of support for trading on any Exchange due to legal, regulatory, technical, or risk considerations.

5) Trading, Pricing, and Liquidity. Prices, spreads, order book depth, and liquidity on any Exchange are determined by market participants and the Exchange’s trading systems, not by UGOLD. UGOLD does not guarantee any price, volume, liquidity, or ability to buy or sell UGOLD Tokens on any Exchange at any time. Digital asset markets can be volatile.

6) Fees and Charges. Trading, withdrawal, deposit, and other fees are set by each Exchange under its own policies. Any UGOLD-related fees applicable to Services are available upon request due to the diversity of services and geopolitical conditions and are separate from Exchange fees. Network (blockchain) fees and any intermediary fees may also apply.

7) Deposits, Withdrawals, and Transfers. Deposits to and withdrawals from an Exchange are subject to the Exchange’s controls, cut-offs, confirmations, compliance checks, and technical systems. Blockchain transfers are generally irreversible once confirmed. Errors in addresses, tags, or networks may result in permanent loss. UGOLD is not responsible for losses arising from Exchange processing errors, outages, hacks, insolvency, or user mistakes on an Exchange.

8) Compliance, Restrictions, and Holds. Exchanges apply their own KYC/AML, sanctions, market surveillance, and risk controls and may freeze accounts, block withdrawals, or restrict trading. Separately, UGOLD may take actions within its own systems to comply with law, sanctions, or risk management. Exchanges and/or UGOLD may be required to comply with court orders, regulatory actions, or law enforcement requests, which may affect access to tokens.

9) Forks, Upgrades, and Token Support. Blockchains may experience forks, upgrades, or disruptions. Each Exchange decides which networks, forks, or token variants it supports. Only tokens and networks explicitly designated by UGOLD are recognized as UGOLD Tokens for UGOLD Services, regardless of how an Exchange labels or supports them.

10) No Investment Advice or Endorsement. UGOLD does not provide investment, trading, or financial advice regarding buying, selling, or holding UGOLD Tokens on any Exchange. Listing on or integration with an Exchange does not constitute an endorsement of that Exchange’s services, security, or financial condition.

11) Risk Acknowledgement. You acknowledge and agree that Exchanges may fail, be hacked, become insolvent, or suspend operations; you may lose access to tokens held on an Exchange; trading involves market, liquidity, operational, and counterparty risks; and UGOLD is not responsible for Exchange acts or omissions.

12) Limitation of Liability. To the maximum extent permitted by law, UGOLD shall not be liable for any losses, damages, delays, or costs arising out of or related to your use of any Exchange, any Exchange’s custody, trading, or settlement systems, any suspension, delisting, or restriction imposed by an Exchange, or any pricing, liquidity, or market conditions on an Exchange.

13) Changes to This Addendum. UGOLD may update this Exchange Addendum from time to time. Continued use of UGOLD Tokens in connection with Exchanges after any update constitutes acceptance of the updated Addendum.